Oct. 16, 2020
IT Support Centre and Integrated Service Centre now combined
Ever feel confused about what email or phone number to use to contactݮƵ’sInformation Technologies, Human Resources, Supply ChainManagement,Institutional Research Information Services Solution (IRISS), Research Management Systems (RMS)and Finance departments?
StartingOct.15,ݮƵ’sIT SupportCentre and Integrated Service Centre will be combinedto createUService.UServiceis your one-stop-shop for all IT, HR, Supply Chain Management, IRISS, RMSand finance inquiries.
“This change will provide an enhanced customer experience by simplifying processes to reach IT, HR, Supply Chain Management, IRISS, RMSand Finance,”says RitaNeogy,senior director, supply chain, operations and services.“Instead of multiple phone numbers to access these departments, one phone number will put you in touch with these services, as well as new streamlined email addresses and a strengthened walk-in service when we are back in person. Our goal is to provide an enhanced end-user experience, faster answers and a simpler process to access the important services we offer.”
AccessingUServiceis simple. You can either visit theUServicewebsite,call403-210-9300, oruse one of the following email addresses:
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it@ucalgary.ca(ڴǰٲܱǰٰܳ.)
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finance@ucalgary.ca(ڴǰմ/ѱ//䲹谪ܳ.)
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onboarding@ucalgary.ca (formerlyisconboarding@ucalgary.ca)
On theUServicewebsite, you will find information aboutUServicedepartments,how to contact them, as well as answers to otherfrequently askedquestions.Over the next few months,UServicewill continue to evolve and make changes. The campus community will be updated as these changes develop.
Thank you to the IT SupportCentre and Integrated Service Centre for your work on this exciting transition.
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