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Primary Purpose of the Position: (Key purpose, functions, roles):

The ²ÝÝ®ÎÛÊÓƵµ¼º½ Residence Services is committed to making sure that prospective residents have the access to tour their future home at ²ÝÝ®ÎÛÊÓƵµ¼º½ and to get the the proper information to help them make the decision that residence is the place for them. Residence Tour Guides are current ²ÝÝ®ÎÛÊÓƵµ¼º½ students with diverse backgrounds and have experience living in residence who can provide honest and relatable impressions and information about residence life. Tour guides will engage with prospective residents, parents and families and are often one of the first people that a prospective student meets when they visit ²ÝÝ®ÎÛÊÓƵµ¼º½.

To apply: 

Submit your resume here by January 20, 2025

Nature of Role:

Tours on average will be 45 minutes and we will work with each tour guide to set up specific dates for tours based on their availability. There are also special tour events throughout the year that tour guides will be expected to work at, which include Open House, You at ²ÝÝ®ÎÛÊÓƵµ¼º½ and apartment tours.  

Qualifications/Expertise Required:

• Current student at the ²ÝÝ®ÎÛÊÓƵµ¼º½
• Meet an expectation of ongoing professionalism
• Possess strong English communication skills
• Enthusiastic and excited to share positive experiences at the ²ÝÝ®ÎÛÊÓƵµ¼º½
• Attend all scheduled training and mandatory activities
• Experience and familiarity with ²ÝÝ®ÎÛÊÓƵµ¼º½ residence and campus life
• Cross cultural sensitivity and awareness
• Previous experience in a customer service environment an asset
• Additional language skills considered an asset

Support and Evaluation

• Professional and constructive feedback from supervisors provided on a regular basis
• Tour shadowing and secret shopping feedback
• Friendly support and encouragement from the overall Residence Tour team.
• Continuous learning and growth (e.g. guided goal setting and self-reflection exercises each term).

Benefits:

• Develop your communication and public speaking skills
• Various swag or give-away items based on number of volunteer hours
• Recommendation letters
• Peer mentorship
• Supporting ²ÝÝ®ÎÛÊÓƵµ¼º½â€™s residence recruitment efforts and giving back to the campus community

Please find more information on the Become a Community Ambassador webpage. Applications for the 2025-2026 Academic Year closed on January 6, 2025. Check back in November 2025 if you are interested in applying for 2026-2027!

Check back in July for updated information

We are looking for residents to help Welcome Home new students to Residence here at the ²ÝÝ®ÎÛÊÓƵµ¼º½. 

You should have a knowledge of where all residence buildings are able to answer questions that new students might have of residence and the ²ÝÝ®ÎÛÊÓƵµ¼º½.

Job duties

• WHA staff will be located at International House and will greet new residents when the enter the building. 
• Take the resident to receive their keys and UCID
• Walk the student to their building and help with luggage (carts will be provide if needed)
• Answer questions that new residents might have while walking to the building and talk about residence and the ²ÝÝ®ÎÛÊÓƵµ¼º½.
• Pay is $15/hour
• Must be a student at ²ÝÝ®ÎÛÊÓƵµ¼º½ for the Fall 2024 term
• Must be eligible to work in Canada

Dates

• Applications close: August 12, 2024
• Welcome Home Ambassador dates: August 23 - September 2. Shifts will be between 8 am and 10 pm. 

Conduct Statement

This position requires students to be in good conduct standing for non-academic misconduct.

If you are currently involved in a non-academic misconduct process, or have been found responsible for a violation of the Student Non-Academic Misconduct Policy and you are unsure of your conduct standing, please contact conduct@ucalgary.ca to verify your status. More information is available at:

Please note that in submitting your application, you are verifying that you are in good conduct standing and you consent to this being verified by the Student Conduct Office. Note that details of non-academic misconduct cases are not shared through this process.

Apply

To apply fill the required information and attach a resume.

The Housing Services Student Support works close with the Housing Services Team to implement the residence assignment strategy for single student housing for the upcoming Fall term. The incumbent may support the housing team in providing regular reports of residence occupancy and application numbers. They will also be responsible for providing outstanding customer service to residents, tenants, guests, parents, guardians, faculty and staff.
  
This is a regular studently hourly position, 35 hours per week position from May 1 to August 31. If available part time hours from April 1 – 31 and September 1 – 15 maybe required. Due to the nature of the Residence Services operations, some early morning, late evening, weekend and holiday work is required. They will be a member of the Residence Services team, but will often work independently, and work closely with the ²ÝÝ®ÎÛÊÓƵµ¼º½ Accommodations team and Ancillary Integrated Service desk/Campus Services Centre.

This position will support the Housing Services Team with working on offers, answering email and phone calls in regards to offers and any questions that customers may have about housing. The Housing Services Student Support will also be supporting the residence tour guide program and offer tours of residence to prospective residents through-out the summer. This position will also help with the implementation of residence move-in day

For more information please check out the job profile.

Applications close Friday, February 28, 2025.